(Problem) Why have I been banned from uploading attachments?

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Offline pauldelbrot

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« on: June 09, 2018, 08:32:03 AM »
I am not aware of having violated any site rules. I received no warning about having done so. So why have I been banned from uploading attachments?

I was able to do so until very recently. But sometime on Friday someone made an alteration to the site, a consequence of which is that any attempt by me to post with an attachment results in:

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An Error Has Occurred!
Your attachment couldn't be saved. This might happen because it took too long to upload or the file is bigger than the server will allow.

Please consult your server administrator for more information.

This happens independently of the file size; it can be only a few hundred K, way below the limit, so it is not actually "bigger than the server will allow". Such a file size allows upload, over my network connection, in under a quarter-minute, so it cannot actually "take too long to upload" either. Not to mention, I've uploaded similar-sized and significantly larger files here before, without running afoul of either limit. Thus, I cannot be running afoul of them now ... unless an alteration was made to the site lowering the limits. Regardless, since I am not able to do things I used to be able to do, some kind of alteration has definitely been made in the past 24 hours that prevents me from uploading attachments.

Since other people have posted attachments on Friday, we may safely conclude that the alteration that was made singles me out. It also wouldn't make sense for someone to turn off attachments site-wide anyway, certainly not without also making an announcement giving a damn good reason why they were taking such a drastic step without advance notice that the feature was going away. And if there had for some insane reason been an unannounced site-wide revocation of the attachment feature, this forum would already be flooded with other users demanding to know why; it is not. That mine is the first, and only, complaint of revoked attachment privileges itself proves I was singled out.

Ergo, someone has decided that I, specifically, am no longer to be permitted to upload attachments. Furthermore whoever made that decision was sufficiently cowardly that they:

a) Did not notify me by PM or email that they were doing so or explain why;

b) Configured the server to try to fob me off with a bogus error message falsely accusing me of trying to upload a too-large file instead of admitting the truth.

On the basis of the above evidence and the inescapable conclusions that all may draw therefrom, I hereby request formally that all of the following steps be taken:

1. My attachment uploading privileges should be restored immediately, OR I should be informed as to exactly what transgression I stand accused of, and what I must do to earn myself back into the site's good graces.

2. In the event that there was no legitimate cause for removing my attachment uploading privileges, I should receive an apology in addition to the restoration of said privileges.

3. Whether or not there was a legitimate cause, the specific person who revoked them should have their moderating privileges revoked, for doing it at all when it was unwarranted, or else for doing it in a cowardly and dishonest manner without forthrightly telling me what they were doing and why. To be more exact: the person or persons responsible for the decision to block me from uploading attachments should lose admin privileges if I should not in fact have had those privileges revoked; and if I should have (though again, I confess I have no idea why that would be), then the person or persons responsible for the decision not to tell me the truth about what was going on, and to use the 'too big' error message as an extension of this dishonesty should have their admin privileges revoked. This site should not have untrustworthy users placed in a position of authority where they have the power to silence other users. An admin who capriciously revokes users' privileges without cause cannot be trusted, and an admin who lies to users cannot be trusted. We have, at a bare minimum, one of the latter here, and I consider that unacceptable and would still do so regardless of whom the target had been.

4. And while you're at it, please fix the damn CSS/image loading problem that happens if you use Firefox and background the FF tab during a page load. I've had it happen again two more times and this time the old workaround of "hit reload" doesn't work anymore. Whatever images it tried to fetch while the tab wasn't focused won't download even if I reload and even if I reload repeatedly. As a result the site will not show me cricke49's latest gallery upload nor will it show me one of my own(!) recent gallery uploads. I don't have a clue how to get a true do-over on reloading the affected pages, either; presumably at minimum it requires viewing the site from a different IP address and possibly even not using my login. I don't think we should have bugs that can cause a user account or IP to be permanently unable to view bits of the site's content because of some buggy interaction between their browser and some lazy-loading script the site uses. I was content to let this sleeping dog lie when reloading seemed to be an adequate workaround, but now that I've run into not one but two instances where reloading is insufficient I can no longer do so. This bug must be considered a major, showstopping one requiring urgent attention in light of this new information.

Linkback: https://fractalforums.org/forum-help-and-support/31/why-have-i-been-banned-from-uploading-attachments/1411/

Offline 3DickUlus

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« Reply #1 on: June 09, 2018, 08:52:36 AM »
uhm... you have not been banned, at this moment I don't think anyone can upload attachments or post in the gallery.

the error you don't see is...
Code: [Select]
move_uploaded_file(/fractalforums/attachments/4228_339a860213f72f58330bdc493ec1c45ffca60978): failed to open stream: Disk quota exceeded
I haven't a clue what it might be but you should chill out and give the volunteers time to get out of bed, have a coffee, review the logs, have another coffee, maybe an omelet, review the logs a bit more and try to figure out what's going on... maybe we have exceeded our storage quota ??? at any rate, until it gets resolved the world will just have to wait to see your pictures, sorry that's all I've got for you right now.

Fragmentarium is not a toy, it is a very versatile tool that can be used to make toys ;)

https://en.wikibooks.org/wiki/Fractals/fragmentarium

Offline pauldelbrot

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« Reply #2 on: June 09, 2018, 12:21:03 PM »
uhm... you have not been banned, at this moment I don't think anyone can upload attachments or post in the gallery.

Excuse me? You're saying you've disabled ALL image uploading for ALL users, without consulting any of us or bothering with an announcement of any kind, more or less rendering the entire purpose of this website superfluous, and I was the only person who NOTICED?

I flat-out do not believe you. Every part of that is literally unbelievable. There's no motive for you to have done that, no sense in not announcing it if you did, and no possible way that other people wouldn't notice if you'd pulled such a dick move.

Offline Fraktalist

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« Reply #3 on: June 09, 2018, 01:04:01 PM »
1. Paul calm down.
Haven't read anything, not necessary to construct conspiracy theories, wait for an answer.

2. This might be my fault. I backed up a lot of stuff on the server for work and it might be temporarily full. We had this issue at ff.com twice.
I'm on the airplane to vacation at the moment and will make some space as soon as I can.
I'll let you know.

Sorry for the inconvenience.

Offline pauldelbrot

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« Reply #4 on: June 09, 2018, 01:16:56 PM »
1. Paul calm down.
Haven't read anything, not necessary to construct conspiracy theories, wait for an answer.

I don't want to wait. I want normal user privileges restored immediately, OR a damned good explanation of exactly what I've done wrong that means I shouldn't have them restored. In particular, if I've done nothing wrong, which I suspect is the case, I want normal user privileges restored immediately. The more so if other people have had privileges revoked as well, since I'm not aware that there's been any mass act of disobedience that could warrant mass punishments.

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2. This might be my fault. I backed up a lot of stuff on the server for work and it might be temporarily full. We had this issue at ff.com twice.

That isn't even physically possible, since you explicitly stated previously (when I expressed concern about duplicate images taking up too much space, IIRC) that you have unlimited space. "Unlimited" means it cannot be full. Ever.

And what of the CSS and image loading bug when switching tabs? As I noted in my OP, that long-standing issue has suddenly become more severe, and hgjf2 has also now apparently run afoul of it in its new, more aggressive, workaround-resistant form. This must be fixed before the problem spreads any further. Two user accounts affected is already two too many.

Offline Fraktalist

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« Reply #5 on: June 09, 2018, 01:19:32 PM »
You better calm down or risk being banned.
Everyone is affected. And we'll be taking care of things as soon as possible.

Offline RedshiftRider

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« Reply #6 on: June 09, 2018, 02:19:36 PM »
It might be a good idea to either make a public announcement that the the gallery uploads and the attachments are temporarily unavailable or just block both temporarily. Having people try to upload their stuff while it does not work anyway is not going to help us solving the problems.

Offline Fraktalist

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« Reply #7 on: June 09, 2018, 02:58:01 PM »
Please do this, red!
I'm traveling with 2 infants right now
Will try to since the issue as soon as we arrive

Offline RedshiftRider

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« Reply #8 on: June 09, 2018, 03:00:29 PM »
« Last Edit: June 09, 2018, 03:45:03 PM by TheRedshiftRider »

Offline gerrit

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« Reply #9 on: June 09, 2018, 07:42:40 PM »
I am not aware of having violated any site rules. I received no warning about having done so. So why have I been banned from uploading attachments?
You're not alone, it happened to me too. I think it's just a glitch.

Offline leetfractalist

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« Reply #10 on: June 09, 2018, 07:50:30 PM »


 :embarrass:

Offline Fraktalist

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« Reply #11 on: June 09, 2018, 07:55:18 PM »
 :))
that made my long and hard day and is a much better answer than what my rather angry reply would have looked like. ::)
the issue will be solved sooner or later, see anouncement thread.

Offline 3DickUlus

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« Reply #12 on: June 09, 2018, 08:21:57 PM »
I won't do anything until the 'all clear' sounds, when you (Fract) have cleaned up anything that may have contributed to this let me know and I will try the "fix packages" tool from SMF, that will be done in "maintenance mode" and should only take a couple of minutes ;)

@leetfractalist  :head_batting: :rotfl: :toast:

Offline Fraktalist

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« Reply #13 on: June 09, 2018, 08:31:30 PM »
I've done everything I could for now, with my limited mobile access, cleaned up some GB of storage, that didn't help the attachments.
I personally would wait until Monday for 1 und 1 to become aware and fix the issue.
But if you are sure that what you did is safe and won't lead to worse problems, go ahead. As mentioned, I have no access to the backups until 16th. If you try anything, please make sure to backup database and maybe all the smaller ftp folders (without gallery and attachments) so you can restore stuff.

Offline 3DickUlus

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